Uversa International has put together a list of frequently asked questions. We have broken the questions down into two groups. Group #1 contains questions pertaining to common corporate, agency and consortia FAQs and Group # 2 is for Hotels, Chains and National Account Managers.

FAQs for Travel Buyer and Their Agents:

Question: How do I request a demonstration or obtain more information about Uversa services?
Answer: Please contact Matthew Forget at (619) 733-7787 or send him an e-mail to request a demo or more information.

Question: How do I access my password?
Answer: Contact the administrator of the corporate RFP or email the assigned account manager.

Question: Are the volunteer hotel bids free to review and analyze?
Answer: Yes, you may review and analyze all volunteer bids that have been submitted by your hotel chain National Account Managers at no cost. You are only charged your standard RFP charge if you add the volunteer property to your solicitation by clicking -ADD-.

Question: Is the reverse auction tool included as part of the RFP Tool?
Answer: Yes, the reverse auction tool is part of the RFP Runner system but users will incur a separate fee to use the reverse auction tool.

Question: Will the RFP Runner perform fiscal year RFPs vs. traditional calendar RFPs?
Answer: The RFP Runner will manage both fiscal and calendar year programs.

Question: Will my agency offer me the RFP Runner service?
Answer: Uversa International has an agreement with most of the major travel management companies and for those agencies that do not have and agreement with us we will still train and give access to the RFP Runner once you authorize access to your agency.

FAQs for Hoteliers:

Question: How do I access my password?
Answer: Contact the program account manager via the email address listed in the original notification sent to you via email.

Question: Is my Hotel in the Uversa Directory?
Answer: Click to search.

Question: What is my Hotel Uversa Code?
Answer: Click to search.

Question: How do I add my hotel to your database?
Answer: Please send an email to the Uversa Hotel Database Manager "Gabriel Martin" at gmartin@uversa.com. Please include your property name, chain affiliation, address, phone and email in the email. You will be sent a UserID and password once he verifies your property is not in our database. Once in the system follow the instructions to build your property profile.

Question: Who can participate in the volunteer bid service?
Answer: Due to massive demand by independent hotels and clients who are using volunteers to round out their programs, we have opened the Uversa volunteer program to all hotels. There is an annual subscription fee of $250 for your property to be considered as a volunteer for all corporate RFPs for the Bid Year you subscribe to (currently 2011 programs). In addition, clients have been offered half price on all volunteer bids they solicit.